Frequently asked questions

Everything you need to know, all in one place.

Getting started

You can simply download our app, create your account and set up a shop for your event. Alternatively, you can always reach out to us at hello@eventbro.io and we will be happy to help you set up your account.

eventbro works on any smartphone, tablet, or computer with an internet connection.

Yes, you can easily create custom menus tailored to each event’s needs.

eventbro's dashboard updates in real-time, showing all incoming, pending and completed orders as they’re placed and picked up.

Yes, you can manage multiple sales stations simultaneously from one account.

Orders

eventbro supports online payments via credit/debit cards, mobile wallets, and more.

Refunds can be processed directly through the EventBro dashboard, depending on the payment method used.

You can easily generate QR codes for every station in your event directly from the eventbro app to print out and place them around your venue.

Pricing

Of course, we offer a demo so you can explore how eventbro works before making a decision. Feel free to contact us at hello@eventbro.io to set up a meeting.

No, all fees are transparent and clearly outlined in your pricing plan.

Contact & Support

You can reach our support team through email, or via our contact form on the website. We’re here to help!

While we don’t offer 24/7 support, we have extended support hours during major events to ensure timely assistance.

Have a question that is not answered yet?

Leave your question for us, and we’ll get back to you, or contact us at hello@eventbro.io

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Screenshot of the eventbro app

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